A FIELD STUDY ON THE SATISFACTION LEVELS OF INSTITUTION EMPLOYEES REGARDING KOSGEB SUPPORT APPLICATIONS WITHIN THE CONTEXT OF E-GOVERNMENT
ZEITSCHRIFT FÜR DIE WELT DER TÜRKEN
Makale Bilgileri
| Makale Başlık | A FIELD STUDY ON THE SATISFACTION LEVELS OF INSTITUTION EMPLOYEES REGARDING KOSGEB SUPPORT APPLICATIONS WITHIN THE CONTEXT OF E-GOVERNMENT |
| Makale Başlık İngilizce | A FIELD STUDY ON THE SATISFACTION LEVELS OF INSTITUTION EMPLOYEES REGARDING KOSGEB SUPPORT APPLICATIONS WITHIN THE CONTEXT OF E-GOVERNMENT |
| Cilt / Sayı | Cilt: 12 / Sayı: 3 |
| Yazar | Cahit ULUĞ Kürşad ZORLU |
| Makale Dili | Türkçe |
| DOI |
Özet Türkçe
Since February 2018, KOSGEB support applications have been submitted through e- Government. This process has affected the SMEs in the target group of the institution as well as the employees of the institution. In this study the effect of applying the supports through e- Government over the satisfaction of employees of KOSGEB is being eximined. In this context, first of all, the basic definitions related to the concept of e-government were addressed to the concepts and information about the goals, benefits, disadvantages, problems of e-Government was given. After that, the KOSGEB institution was informed in a general sense and the results of the institution's transition to the e-government process were included. In a survey conducted with individuals in the position of SME expert, SME expert assistant and manager who work in the KOSGEB institution and are involved in the support process, satisfaction assessment of the application of employees to kosgeb support through e-Government was revealed. Conclusion in the discussion and Recommendations section, a general evaluation of the work was made and recommendations were made on the execution of KOSGEB e-government processes according to feedback from employees.
Özet İngilizce
Since February 2018, KOSGEB support applications have been submitted through e- Government. This process has affected the SMEs in the target group of the institution as well as the employees of the institution. In this study the effect of applying the supports through e- Government over the satisfaction of employees of KOSGEB is being eximined. In this context, first of all, the basic definitions related to the concept of e-government were addressed to the concepts and information about the goals, benefits, disadvantages, problems of e-Government was given. After that, the KOSGEB institution was informed in a general sense and the results of the institution's transition to the e-government process were included. In a survey conducted with individuals in the position of SME expert, SME expert assistant and manager who work in the KOSGEB institution and are involved in the support process, satisfaction assessment of the application of employees to kosgeb support through e-Government was revealed. Conclusion in the discussion and Recommendations section, a general evaluation of the work was made and recommendations were made on the execution of KOSGEB e-government processes according to feedback from employees.
-->
Makale Dosyası
ZfWT’deki çalışmalar,
Creative Commons Atıf-GayriTicari 4.0
Uluslararası Lisansı ile lisanslanmıştır.